Treating Customers Fairly Survey

Our promise to you is that we will always treat you fairly.

You can expect in all our dealings with you that we will:

  • treat you as we would expect to be treated
  • never take advantage of you
  • be open and honest
  • quickly put right any mistake that we make

Are we keeping our promise? Please take a few moments to let us know how we’re doing.

Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Understood my needs
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Clear Advice
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Product met my needs
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Clear written information
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Cost advice explained
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Advisor availability
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Advisor friendly & courteous
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Recommend to a friend
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Strongly AgreeAgreePartially AgreeDisagreeStrongly Disagree
Insight Customer Promise
Strongly Agree
Agree
Partially Agree
Disagree
Strongly Disagree
Overall, how would you rate your experience with us?