Insight Mortgages & Financial Services aim is to offer a personalized tailored approach for your needs, with expert knowledge in all areas of lending from the first time borrow to the experienced landlord with a large rental property portfolio as well as offering specialist advice for commercial finance and development projects as well as secured loans. With many high-street lenders reducing the advice they offer or even withdrawing from customer facing services in branch, it has never been more important for a borrower to seek truly independent mortgage advice from the whole of the market to be able to consider the vast amount of products still being offered to ensure they have the most suitable mortgage for their needs.
How we aim to treat our customers fairly
Treating customers fairly is central to our socially responsible mission, and our belief that customers should be treated with honesty and openness. Treating customers fairly means listening carefully to our customers, understanding their needs, and developing and providing products and services that meet those needs. It means not taking advantage of them by selling them something they don't need, simply because we feel able to.
Fair treatment means being helpful to our customers, doing what we say we are going to do when we say we're going to do it, and honouring our commitments at all times. It means ensuring our people are able to make decisions with the interests of the customer at heart, and have the opportunity to challenge the 'rules' if they appear manifestly unfair to the customer. Treating customers fairly is about treating our customers as we would want to be treated as individuals. Insight Mortgages & Financial Services is a trading style of Insight Mortgages Ltd and is directly authorised and regulated by the Financial Conduct Authority. Insight Mortgages Ltd are entered on the FCA register (http://www.fca.org.uk/register/) under reference 784869.